Shipping Policy
Quality Control Process
YPCB provides shipping services via courier (DHL, UPS, TNT, Russian Post, DPD, etc.), air freight and ocean freight.
For small volume and express PCB orders, express mail (EMS) and regular air mail are available. Customers are welcome to use their own couriers or forwarders to meet their logistics needs. However, such requests should be clearly stated when placing orders.
For mass production, we offer CIF, FOB HK or other terms as per your requirement.
Questions When Sending
If Customers choose to use their own couriers, YPCB will contact them to confirm delivery details and costs. Orders will not be processed until delivery details have been confirmed by both Customers and couriers.
For hard to reach locations, additional charges may apply and transit time may be longer. Unless otherwise agreed between YPCB and Customers, YPCB ships worldwide.
Express and small batch orders will be shipped within 2 hours on business days after the order is processed. Medium and large orders require longer lead times. Shipping times will be updated once payment for orders has been cleared and YPCB has begun processing them. Shipping times are estimates and may vary significantly. Customers with strict delivery deadlines are advised to place orders early.
Transit time (the time it takes for goods to arrive from the actual date of dispatch) for express couriers is usually 3-7 working days. Airfreight usually requires 4-7 working days, ocean freight 12-30 days, and airmail 6-15 working days. Shipping transit time may vary significantly due to remote locations, seasons, weather, and possible customs delays.
Although YPCB will make every effort to ensure prompt delivery, it does not guarantee shipping transit time or delivery time, and is not responsible for any delays during delivery. Requests to cancel an order after production has started due to the delivery date not meeting Customer’s needs will not be accepted. Customers who require goods to be delivered by a specific date are strongly encouraged to place orders as early as possible, especially during peak periods.
Total Delivery Time = Production Time + Shipping Transit Time
Production time varies greatly depending on the quantity ordered, stock availability and factory production capacity.
Major courier companies provide full tracking via their websites or customer service phone numbers. Postal Airmail provides basic proof of posting for all orders and proof of delivery in some countries including the US and Canada.
Tracking is available for air and ocean shipments in the form of flight numbers and vessel/flight names respectively.
Tracking information may not be immediately available once items have been dispatched. Please allow 12-24 hours after dispatch before using tracking numbers.
Gross shipping weight is calculated based on the actual measured weight or IATA volumetric weight, whichever is greater.
Volumetric weight of a shipment is calculated as the Length x Width x Height in centimeters (cm) of all boxes combined, then divided by 6000.
Major courier services (UPS, DHL), air freight and ocean freight do not have a maximum gross shipping weight per item.
Express Mail Service (EMS) is limited to a gross shipping weight of 20 kg per item. Orders over 20 kg shipped via EMS may be split into multiple EMS parcels. Regular airmail is limited to a gross shipping weight of 2 kg per item.
Problems with Sending
Items shipped via FedEx, DPD, UPS and DHL are insured with standard insurance in accordance with the FedEx, DPD, UPS and DHL terms of service. Additional insurance may be purchased if standard insurance does not cover the full value of the goods. Various types of insurance for air and sea shipments can be purchased at checkout. Please contact our sales representatives for more information. Insurance for express mail is not included by default, but can be purchased for an additional fee. Very small orders shipped via regular airmail have built-in insurance up to $30 and cannot be upgraded for an additional fee.
In the rare event of loss or damage to goods during transit, customers must notify the courier immediately within the first 24 hours of delivery and file a formal claim. All evidence and documents must be retained as proof. The courier may conduct an investigation before compensation is assessed. The customer must also notify YPCB immediately to assist in processing the claim. Investigation of lost mail may take time and prior filing of a chargeback or payment dispute, for which YPCB is not responsible, is completely redundant. The customer agrees not to file a chargeback or payment dispute until the investigation is complete and compensation is received before further action is taken.
The courier company will attempt to deliver the item up to three times. If the delivery still fails, the express couriers will attempt to contact the customer via phone and email. If the customer still does not accept the delivery, the items may be returned to YPCB at the customer’s expense. For Express Mail (EMS) and Regular Airmail, the item will be returned to YPCB after multiple delivery attempts and the courier will not call or email. Some couriers, especially the post office, will leave the package outside the recipient’s premises if the delivery fails. YPCB will not be held liable for any losses due to this. Reshipments and returns to sender due to failed deliveries are usually associated with significant delays. In all circumstances, YPCB will not be held liable for such delays, failed deliveries, incorrect delivery addresses provided by the customer and any other situations in which YPCB is not at fault.
Unless otherwise stated, YPCB does not accept returns due to refusal of delivery by the buyer or recipient. If the courier returns the shipment due to refusal of delivery or any other reason for which YPCB is not at fault, the buyer agrees to pay all costs associated with the return.
All products ordered from YPCB pass customs inspection successfully in most cases. However, import requirements may vary from country to country. It is the responsibility of the buyer to ensure that all import requirements are met. Customers planning to place large orders are strongly advised to contact their country’s customs office for further information. If the entire shipment is held or seized by the delivery country’s customs office due to missing import requirements, YPCB can offer courteous assistance by liaising with the customer/recipient and the courier. Such cases are extremely rare and can usually be resolved by providing the necessary documentation.
The buyer must refuse to accept the goods, if possible, and immediately file a claim with the courier service. If the goods are about.
Contact us and we will quickly manufacture and deliver the product for you.
Let's Get Started
- info@yafupcb.ru
- We are always ready to answer your inquiries and will contact you immediately after receiving the information! For fully documented inquiries we can provide an offer on the same day.